Terms and conditions


These Terms and Conditions shall apply to all orders submitted or to be submitted by you for any item, service or subscription offered to you on or via the Bykehound website, Bykehound HOME, a Bykehound device or other Bykehound Secure application (referred to in these Terms and Conditions as the Products), including, but not limited to, (i) hardware devices, accompanying items and accessories including devices, items or accessories containing pre-installed software (Hardware) and (ii) services offered by Bykehound from time to time (Services), which may include (separately or bundled) Internet-based services or location based services, data services, real time information services such as SMS Alerts or Voice Call Alerts, or the provision of other data, information, (third party) functionality or content, whether offered to you on a subscription basis (Subscription) or on a pre-paid basis and delivered in one or more parts.


  • Any order submitted is subject to acceptance by Bykehound. Only upon acceptance by Bykehound by way of an order confirmation the agreement is concluded.
  • Bykehound reserves the right to reject any orders in full or in part or to apply a maximum order amount.
  • All orders for Hardware are subject to stock availability.

Price and payment

  • Prices indicated on the website are including VAT. Shipping and handling charges (if any) will apply in addition to the price indicated on the website. You are responsible for any local sales taxes, other taxes and government levies, if any, associated with the order. Prices are subject to change at any time but will not affect orders for Hardware, (pre-installed) software (Software) or Services made prior to the date of the change (subject to clause 7c).
  • All orders must be paid for through the payment service as made available by Bykehound (Payment Service). In order to submit orders and use the Payment Service you must supply details of your preferred payment method, billing and shipping address (if applicable) and/or any other details necessary to complete the order.
  • If, for whichever reason, collection through the Payment Service should fail Bykehound will invoice you by post/email for the amount payable, which must be paid by cheque, postal order or credit card within 15 days from the date of invoice.

Limited Liability

The customer understands that GPS Tracker provided by BMS Innolabs Software Pvt Ltd - Bykehound operates using a SIM Card & GPRS service which further communicates with Data Servers to process the data. Since it is all dependent on uptime Bykehound will not be liable for any loss arising out of failure of any service. BMS Innolabs Software Pvt Ltd shall pay maximum amount equivalent to the value of the hardware purchased by the customer.

Delivery and risk of loss

  • Bykehound will endeavor to deliver or activate the Product within 30 days of order acceptance. If multiple Products are ordered, Bykehound reserves the right to deliver or activate each Product separately.
  • Products will be delivered either to your delivery address or possession, or electronically. The risk of loss or damage to the Products will pass to you at the moment the Products are delivered to you.
  • If you refuse or neglect to take delivery of the Products, Bykehound reserves the right to charge you for the reasonable cost of storing the Products until delivery can be made.
  • If delivery to you should fail for any reason outside of Bykehound’s control, Bykehound reserves the right to cancel the agreement and refund any monies paid.
  • If Bykehound delivers a Product to you or activates a Rent Plan on your device by mistake, you shall immediately inform Bykehound of its mistake by email to support@bykehound.com.
  • Acceptance of a non-ordered Product does not relieve you from acceptance and payment of the Product you initially ordered, unless otherwise agreed with Bykehound.

Cancellation Policy Hardware

  • Bykehound allows you to cancel a purchase agreement for Hardware for any reason provided that it has not yet been used at any time during the 14 working days following the date of delivery to your delivery address, and will refund the purchase price actually paid. If you choose to cancel the purchase agreement for Hardware, you must contact Bykehound during the 14 working days following delivery by email to obtain a Return Materials Authorisation number and return the Hardware in its original packaging, free of all interests, liens, or claims otherwise, to the address provided by Bykehound. Bykehound may charge you for any directly associated shipping or postage costs incurred.
  • You agree that the performance of Services by Bykehound will commence immediately on Bykehound‘s acceptance of your order. You will not be able to cancel such Services after such performance commences, which includes, but is not limited to, downloading, installing or activation of the Service by you.

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